The Kitchen Store

Aftercare & support

Support you can rely on, long after installation…

Your kitchen doesn’t stop at installation, and neither do we. From the moment your kitchen is complete, our team remains on hand to support you with advice, maintenance guidance and any questions that come up along the way.

Whether you’re looking for simple care tips, help with appliances or reassurance on how everything should be working, we’re here to make sure your kitchen continues to perform and look its best. And if you ever need more hands-on support, you can always get in touch with our team directly.

Frequently asked questions about aftercare & support

 

  • All TKS workmanship is guaranteed for a year. The installation service is fully project managed from start to finish. Manufacturer warranty information for all key products is available at thekitchenstore.co.uk/warranty.

  • Yes. TKS provides a 12-month supply and fit installation warranty on workmanship. All major product manufacturers — Nolte, Masterclass, Caesarstone, Silestone, AEG, BORA, Miele, Bosch, Neff, Siemens and others — also provide their own product warranties, accessible via the warranty page.

  • All the information needed to reach the operations team is included in the customer guide provided at the completion of installation. The team is on hand to help with any queries or concerns quickly and efficiently. If the guide has been misplaced, simply get in touch directly and the team will be happy to help.

  • Every kitchen installed by TKS comes with a Product Care Instructions Booklet covering everything needed to keep the kitchen looking and performing its best. The warranty page also links directly to manufacturer care and maintenance guidance for all key products including cabinetry, worktops and appliances.

  • Yes. Minor adjustments — door alignment, drawer settings and general fine-tuning — are all part of the service, and the operations team is on hand to help should anything need attention after installation.

  • Yes. Because TKS works with established global brands like Nolte Küchen, replacement parts and components remain available long after the kitchen is fitted. If a customer is considering an upgrade further down the line — new worktops, updated appliances or refreshed cabinetry — the team at The Kitchen Store is always happy to help.

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